Policies

We hope you find ordering from Crystal Clear Aquariums to be a pleasant experience. We guarantee that you will not find healthier aquatic life from anyone else!

Shipping

The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival. We strongly encourage someone to be available at the time of delivery to prevent the aquatic life from being exposed to the elements for prolonged periods.

We off free shipping on any order of marine life over $200. In order to qualify for this your order must contain ONLY fish, invertebrates, and/or coral.

Returns

We do not accept returns on aquatic life so please make your election carefully. If an animal you ordered arrives dead, you can get a refund of your money or have it added to your store credit towards another purchase. You must send an email to us within five days of the purchase with the following info to receive a refund or store credit on a DOA. Name and image of the DOA, your order number, and info on whether you want a refund or store credit.

Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version.